Bhubaneswar, August 14 (LocalWire) Be it paperless office or instant service delivery, 5T (that stands for teamwork, technology, transparency and time leading to transformation) has helped the revenue and disaster management administration of Odisha deliver its services at ease, department secretary Bishnupada Sethi said on Thursday.
In an interview with LocalWire he said, it has not only garnered goodwill of the citizens but also empowered them with more choices at hand, saved time and energy as earlier they needed to visit revenue offices.
“We are now issuing Resident and Income Certificates based on self-declaration. The government certificates are made available on Digi Locker (government certified digital storage). Applying for miscellaneous and caste certificates are now online” he said.
“I am happy to inform that 6.25 lakh e-certificates have been issued since its launch on 28th December 2019,” he said.
Similarly, the online land revenue payment, exemption of fees for many important certificates, online verification of Aadhar and PAN for property registration and sale/purchase of immovable land respectively gave impetus to the 5T initiatives, he added.
Under 5T, the revenue department simplified governance that helped in resolving the hurdles faced by tribal communities engaged in service delivery.
Helping schedule caste and scheduled tribe
Application fee and other fees have been removed for issuance of Caste Certificates in favour of the Scheduled Castes and Scheduled Tribe communities from the state.
They are now able file their applications online anytime anywhere (https://edistrict.odisha.gov.in) to obtain caste certificates, he said.
Odisha Prevention of Land Encroachment, Act 1972 and Odisha Prevention of Land Encroachment Rules, 1985 have provided detailed provisions and procedures to prevent encroachment on government land and to take coercive measures against the encroachers.
As a result, Sethi said encroachments (including encroachment through fraud documents in the village of Sipasaruvali and in other urban pockets of the state) were fixed.
Tahsildars have been authorised under the new laws to take steps against the encroachers and safeguard the government lands.
In this regard, the Revenue and Disaster Management department has issued guidelines to all revenue divisional commissioners (RDCs) and Collectors requesting them to take urgent steps for eviction of encroachments.
The state has provided funds to Collectors for protection of Government land since 2009-10.
Pioneer in implementing digital India
Odisha is a pioneer in implementing Digital India Land Record Modernization Program, which is well documented from the fact that Odisha adjudged the second position in National Land Records Services Index 2020 (N-LRSI) survey conducted by National Council of Applied Economic Research (NCAER).
Under this programme, Odisha computerized all Registration Offices and registered documents and delivered to the citizens on the same day.
Encumbrance Certificate and Certified Copy of registered documents are also issued online.
We now have digitised land records and cadastral maps. Registration offices and Tahasil offices are interconnected. Modern Record Rooms are operational in 279 Tahasils of the state out of 317 Tahasils.
Quick public grievance redressal
Citizens are now able to log into the website of e-Abhijog through http://cmgcodisha.gov.in. e-Abhijoga directly.
It has been designed in such a way that the grievances are channelized into one cohesive system with a Unique Grievance Tracking Number known as the Registration Id.
Upon receipt of e-Abhijogs from various quarters they are forwarded to Directorates/field offices for redressal of grievance within 30 days.
After receipt of Action Taken Report from Directorates/field offices, the same are examined at the department and the ATR of the resolved grievances are sent to CMO, CSO and e-mail is sent automatically to the petitioners.
We are introducing various e-governance initiatives such as e-Registration, e-Stamping, e-Mutation, Bhulekh, Bhunaksha, Revenue Court Case Monitoring System, Document Management System, online payment of land revenue (e-Pauti) and among others for online delivery of public services and to minimize the physical interface between people and the government officials.
We have introduced 5T in the delivery of public services.
We also brought all Tahasil and Registration offices under the ambit of ‘Mo Sarkar’.
We have now several of our services online where the list of documents required to be posted, payments are mostly cashless and monitoring of the service delivery through daily bulletin is done.
We have also been taking action against corrupt officials as and when detected.
Access to RTI related information a mouse click away
Sethi said the department has started a separate RTI Cell in the department.
A nodal public information officer, First Appellate Authority and branch-wise PIOs have been designated for supply of prompt reply to applicants under the RTI Act.
All efforts are being made to provide the available information to the applicants in due time.
In case the information sought for is not available in the Department, the applications are transferred to the concerned Public Authorities under Section 6(3) of the RTI Act, 2005.
All RTI applications are being dealt with electronically in Odisha Secretariat Workflow Automation System (OSWAS) for easy tracking and speedy disposal.