Bhubaneswar, August 26 (LocalWire): The state health department is gathering feedback from in-patients on quality of services being rendered in government-run hospitals in a bid to give facelift to the health service network.
An official exercise to gather feedback from patients admitted in the medical college hospitals, district headquarters hospitals besides community health centres and dispensaries in rural pockets has got underway.
The feedback from the ground level will come in handy to qualitatively improve government health service network, said a senior official of the health department.
The feedback gathering exercise forms the part of ‘Mo Sarkar’ initiative announced by Chief Minister Naveen Patnaik on 15 August, he said.
The initiative will kick-start on 2 October. The chief minister and other ministers will seek feedback from common citizens on the kind of response and service they received at the government-run health facilities.
The outreach programme will help the government plug the loopholes and deficiencies in the system. The ‘truant’ and negligent doctors will be taken to task on the basis of the feedback from the hospital beds, said the official.
The medical college hospitals and district headquarters hospitals have been asked to get feedbacks from at least 20 patients every day.
Authorities of sub-divisional hospitals, community health centres and dispensaries have been asked to provide feedback from at least 5 patients daily. The ‘patients’ satisfaction survey’ will help the ‘Mo Sarkar’ initiative to improve services in hospitals, said officials.
The in-patients undergoing surgeries need to be covered under the feedback survey on a priority basis, they said.
The in-patients’ satisfaction survey forms a vital part of the 5Ts (technology, transparency, teamwork, transformation and time-laid) model of governance envisaged by the government.