Bhubaneswar, Dec 31: With the advent of new technology and widespread use of the internet of things, the Odisha government has adopted digital governance to enhance public service delivery.
The state government has rolled out the Mo Sarkar (My Government) initiative, which has transformed the whole process of public service delivery.
Under the initiative, it seeks feedback from the citizens and fixes accountability on officials to improve the delivery of public services.
The Revenue and Disaster Management Department of the state government is at the forefront in implementing the Mo Sarkar initiatives.
While the department is delivering different public services online, it has also taken action against a number of officials for corruption and doubtful integrity.
Making officials accountable
The sword of Damocles has fallen on the corrupt and inefficient officials as the R&DM department has taken action against them based on various feedback under Mo Sarkar and subsequent departmental inquiry.
At least eight Group-C employees were given pre-mature retirement for doubtful integrity or inefficiency.
Disciplinary proceedings have been initiated against as many as 22 OAS and ORS officers for misconduct, negligence in duty, dereliction of duty or doubtful integrity.
Besides, the Revenue and Disaster Management Department has given compulsory retirement to five OAS officers and one District Sub-Registrar pre-maturely from service on the ground of doubtful integrity or inefficiency.
Based on feedbacks of Mo Sarkar, District Sub-Registrar, Puri has been put under suspension and head clerk, Jagatpur SRO has been transferred.
Online application of mutation cases
The R&DM department has implemented an array of reforms to improve mutation services in the state resulting in the resolution of nearly 2 lakh cases.
The department amended the Odisha Survey & Settlement Rules to obviate the mandatory notice period and party hearing in uncontested mutation cases. The appeal period has also been increased to rectify any possible error within 180 days of disposal of mutation case.
To reduce the physical interface between the citizens and government offices, facility for online application for all kinds of mutation cases has been provided.
After registration of land transaction, initiation of mutation case and updation of Record of Rights (RoR) is automatic.
Applicants get details of application processing through SMS and the progress of every case can be tracked from the DWIST Portal either with the case number or through the registered sale deed number.
The mandated timeline for disposal of uncontested mutation cases has been reduced from 90 days to 7 days. Sub-Collectors get alert for cases pending beyond 7 days, while Collectors get alert for cases pending beyond 15 days and Principal Secretary gets alert for cases pending beyond 30 days.
As a result, the average number of days of disposal has been reduced from 188 days just before onboarding of Mo Sarkar to just 33 days during the period from 1st July 2021 to till date.
Only 4.27% of uncontested mutation cases are pending beyond ORTPS mandated timeline of 7 days as on December 27, 2021.
In some cases, the updated RoRs are delivered within few hours of Registration itself.
Rajaswa Ratha: Revenue services on wheel
Through Rajaswa Ratha, the Odisha government has touched upon 1,99,080 people for delivering various revenue services of Tahasil, starting from certificate to mutation.
In this endeavour, Ganjam has delivered the highest number of services of 63,812 services since inception of Rajaswa Ratha.
Faster delivery of certificate and registration services
Since 27th February 2020, the department has disposed 75,00,707 certificate cases only on edistrict portal based on ServicePlus platform. The ORTPS mandated timeline for many certificates like resident and income certificates have been reduced from 15 days to 10 days and for caste certificates, the ORTPS mandated timeline has been reduced from 30 days to 15 days.
After the implementation of Mo Sarkar, the average time taken for delivery of registered document has been reduced from 2 days to 1 day for Marriage Certificate, average time taken has been reduced from 90 days to 30 days. For Encumbrance Certificate and Certified copy of documents, average time for disposal takes one day.
Right now, all registration services are completely online save except the need for statutory requirements.
The facility for single point collection of Stamp Duty and Registration Fees will be ready for launch by 31st January 2022 as the development of API and integration with iFMS is under progress.